IT Manager

Wildcard IT LLC ·
Opening closed.
Department
Managed Services - WCC
Applications Received
4

Wildcard Corp. is looking to add an IT Manager to our team. Our ideal candidate would be able to look at big picture issues, find solutions and opportunities for us to grow, while mentoring staff to lead the way. This position manages a dedicated customer support team, as well as providing client infrastructure support and acts as a senior advisor to staff. If this sounds like the role you have been looking for, you might be a great fit for our IT Manager opening.

Acting as our IT Manager to help drive our company's customer support team and provide guidance to help us grow our business. At Wildcard Corp., we provide creative solutions to fit our customers' needs, using what is in their best interest, not ours,, to get the job done. 

Here at Wildcard, innovation and problem-solving is at the core of what we do. A prime candidate would be a motivated, self-starter who is ready to learn, take on new challenges, and can effectively collaborate on team projects.  

If this position sounds like a good fit for you, apply today! hr.office@wildcardcorp.com

Learn more about Wildcard Corp. at www.wildcardcorp.com. This position is only available at our Stevens Point office.

Duties:

  1. Manages a team of 4+ support staff daily
  2. Uses problem solving process to resolve internal and customer related issues
  3. Manages support ticket process and assignment 
  4. Communicates with support staff on current issues
  5. Works with staff to resolve customers issues and concerns
  6. Prioritize and assigns technical resources to issues
  7. Provides senior level support to customers and end users on VoIP systems, workstations, mobile devices, video conferencing, and backend systems
  8. Troubleshoot issues and outages
  9. Manages support for approved enterprise business applications and services
  10. Gathers site requirements
  11. Gathers technical requirements
  12. Provides technical subject matter expertise to business development teams
  13. Conducts audits of client infrastructure including directory services, files shares, and group policies objects
  14. Working closely with our engineering team to provide a robust and stable infrastructure on which to build our products.
  15. Provide recommendations for upgrading & replacing hardware.
  16. Build and maintain Servers (Physical & Virtual) to include architecture, allocation, and deployment
  17. Procurement of hardware and software licenses
  18. Conducts systems and network upgrades
  19. Administration, configuration, and maintenance of all system and network infrastructure
  20. Manages wireless network infrastructure to include WIFI, Zigbee, and wireless point-to-point technologies
  21. Perform data migrations
  22. Provision on premise and cloud resources
  23. Maintains back ups systems in accordance with company guidelines
  24. Monitor performance and maintain systems according to requirements
  25. Monitor and respond to alerts
  26. Develops and trains staff and customers on new technologies
  27. Develops, maintains, and provides oversight technical documentation, manuals and IT policies
  28. Conducts research on new technology as well as provides recommendations to senior staff for future use
  29. Provides recommendations and technical advice to staff
  30. Presenting ongoing recommendations for operational improvements and managing technical projects
  31.  Participates in rotational on call schedule
  32. Travel to client sites, perform support and training as needed (10% to 20%)
  33. Must be able to climb a ladder carrying equipment (1-15lbs)
  34. Must be able to sit or stand for over an hour without issues


Requirements

  1. Must be a US citizen
  2. Must have either an Associate's or Bachelor's degree in Computer Information Services, Network Services, or 7+ years of relevant experience in an I.T. position
  3. In depth knowledge of Linux, MacOS and Microsoft operating systems.
  4. Advanced Linux System Administrator Certification; LIPC or equivalent
  5. Advanced Microsoft System Administrator Certification: Microsoft 365 Certified: Enterprise Administrator Expert or equivalent
  6. Strong knowledge of systems and network deployment at small to medium size enterprises. 
  7. Experience with VoIP systems
  8. In depth knowledge of directory services to include Microsoft Active Directory, IPA, LDAP, and Samba
  9. Knowledge of hypervisor technologies including kvm, hyper-v, and exsi
  10. Knowledge of various storage systems such as CEPH, ZFS, XFS, S3 etc.
  11. In depth knowledge of cloud platforms to include Amazon web services, Google Cloud Platform, and OpenStack
  12. Experience supporting, managing and improving workplace technologies including Google Suite, Slack, Trello, and Jira
  13. Knowledge of system and network security (e.g. intrusion detection systems)
  14. Knowledge of software defined networking
  15. Strong knowledge of system and network engineering principles
  16. Strong knowledge of business continuity and disaster recovery to include backup and restore operations
  17. Ability to proficiently write scripts in Python and Ansible as well as others
  18. Ability to self-start and prioritize, plan, organize, and manage multiple tasks efficiently in a very demanding environment
  19. Experience supporting and managing both In-House and Remote Teams
  20. Excellent written and verbal communication skills 
  21. Must be able to work at our Stevens Point offices
  22. Must be able to pass a background check


Benefits 

  1. Competitive compensation
  2. Healthcare with Dental
  3. Paid vacation
  4. Paid sick days
  5. Paid holidays 
  6. Relocation assistance available


If you are interested in this position please send a pdf Cover letter and resume to hr.office@wildcardcorp.com. In the letter please tell us about yourself, what kind of background you come from, why you are interested in this opportunity, and why you believe you would make a good fit. The subject line should read IT Manager 2021.


Wildcard Corp. is an Equal Opportunity/Affirmative Action employer. The policy of Wildcard Corp. is to fully comply with applicable federal, state and local laws, rules and regulations in regards to non-discrimination in the workplace. It shall be the policy of Wildcard Corp. to not discriminate due to race, color, religion, sex, sexual preference, national origin, disability, age, military status, or veteran status


Principals only, staffing agencies do not contact.

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