[DEGRADED SERVICE][MAINTENANCE][LAWTON LOCAL CLOUD][MAD-JEF] - Outgoing Phone Calls

[DEGRADED SERVICE][MAINTENANCE][LAWTON LOCAL CLOUD][MAD-JEF] - Outgoing Phone Calls

Wildcard Managed Services Team is notifying you about unplanned maintenance in the LAWTON LOCAL CLOUD data center your organization is using.

Maintenance timeline (CST): 16 July 2020 10:15 PM - CST

Maintenance total duration: Unknown

Maintenance details: Wildcard Managed Services will be performing maintenance on the Private Branch Exchange (PBX VoIP) system. This maintenance is in order to fix an ongoing issue with outgoing calls. It is unknown if all outgoing calls are effected or only those originated by the find-me follow-me module. The find-me follow-me module allows for call forwarding to users phones outside of the Lawton & Cates network. The issue is currently known and Managed Services is working on a solution to this issue. 

Affected by maintenance: [Private Branch Exchange (PBX VoIP)] [Jefferson Phones][Madison Phones]

Services impact: During this time frame out going calls will have intermittent to complete outages.

Follow Up Messages: You will be provided updates every 2 hours until service is complete and at time of completion. 

For further information, please contact Wildcard Managed Services at help@wildcardcorp.com.

Best regards,

Wildcard Managed Services Team